Welcome to WOOX Digital Hub. These Terms of Service outline the rules and regulations for the use of our website and services. By accessing or using our services, you agree to comply with these terms.
SECTION 1 – SERVICE PROVIDED
WOOX Digital Hub provides digital marketing services, including but not limited to:
- Google Merchant Center suspension resolution
- Website audit and optimization
- eCommerce store setup (Shopify, WooCommerce, etc.)
- Google Ads, Google Tag Manager, and Google Analytics setup
All payments for our services are handled through third-party platforms such as Fiverr, Upwork, or via PayPal, Wise, and Credit/Debit cards.
SECTION 2 – PAYMENT TERMS
- Full payment is required before the commencement of services, unless otherwise agreed upon.
- If services are not completed or the Google Merchant Center (GMC) account is not reactivated within the agreed timeframe (7-30 days), the customer is entitled to a full refund.
- Payments processed through third-party platforms (e.g., Fiverr, Upwork) are subject to their terms and service fees, which may result in a slightly higher service price than listed on our website.
SECTION 3 – REFUND POLICY
- If we are unable to resolve the issue or reactivate your GMC account within 30 days, a 100% refund will be issued.
- Refunds are not provided once services have been successfully completed or if the customer cancels after work has started.
- Refunds are processed within 3-5 business days, depending on the payment platform used.
SECTION 4 – ACCOUNT ACCESS
- In order to perform our services, customers are required to provide us with access to their relevant accounts (Google Merchant Center, website hosting, etc.).
- It is the customer’s responsibility to ensure that the provided access details are correct and up-to-date. Any delays caused by incorrect information may extend the service time.
SECTION 5 – AFTER SERVICE SUPPORT
- We offer 30 days of after-service support following the successful reactivation of your GMC account.
- This support includes guidance on how to manage your account to ensure ongoing compliance with Google’s policies.
- After-service support is subject to specific Terms & Conditions outlined in our After-Sale Service T&Cs.
SECTION 6 – CUSTOMER RESPONSIBILITY
- Customers must provide accurate and complete information during the service request process.
- It is the customer’s responsibility to ensure their website complies with any legal and regulatory requirements.
- Customers must comply with Google’s policies and terms of service to avoid future account suspensions.
SECTION 7 – LIMITATION OF LIABILITIES
- WOOX Digital Hub is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, including but not limited to lost profits or revenue.
- Our liability is limited to the total amount paid for the service.
SECTION 8 – INTELLECTUAL PROPERTY
- All content, branding, and materials provided by WOOX Digital Hub remain our intellectual property and may not be reproduced or used without our permission.
- Customers retain ownership of their own website and content. However, we may use certain aspects of the project as part of our portfolio, unless otherwise agreed upon.
SECTION 9 – CHANGE OF TERMS
WOOX Digital Hub reserves the right to modify or update these Terms of Service at any time. Customers will be notified of any significant changes, and continued use of our services implies acceptance of the updated terms.
SECTION 10 – CONTACT INFORMATION
If you have any questions or concerns regarding these Terms of Service, please contact us at:
- Email: woox.service@gmail.com
