At WOOX Digital Hub, we are committed to providing high-quality services to our customers. We offer a transparent refund policy to ensure you feel secure and confident when working with us. Please review the following details regarding our refund policy:
Eligibility for Refunds
You are eligible for a full refund under the following conditions:
- If we are unable to successfully complete the service within the agreed timeframe (typically between 7 to 30 days).
- If we fail to reactivate your Google Merchant Center (GMC) account after working on your case for the full duration of 30 days.
- If your account is suspended again during our 30-day after-service support period, and you have been following all our guidance.
Conditions for Non-Refundable Cases
Refunds will not be provided under the following conditions:
- If you decide to cancel the service after we have started working on your account and have made progress.
- If the service has been successfully completed and your Google Merchant Center account has been reactivated.
- If your account is suspended again due to actions that were not in compliance with our provided guidance.
- If you fail to provide the necessary access to your account or the information required to carry out the service, resulting in delays or an inability to complete the service.
- If any issues arise that are outside the scope of our service, such as account suspensions due to policy violations unrelated to the work we performed (e.g., selling prohibited products).
Refund Process
- Step 1: If we are unable to complete the service or your account remains suspended after the 30-day service period, you will receive a notification confirming your eligibility for a refund.
- Step 2: We will initiate the refund process immediately upon confirmation that the issue cannot be resolved.
- Step 3: Refunds are typically processed within 3-5 business days from the date of confirmation.
- Refunds will be issued to the original payment method used, whether it’s PayPal, Wise, Credit/Debit card, or any other supported platform.
- If the payment was processed through a third-party platform (e.g., Fiverr, Upwork), the refund will be issued based on the respective platform’s refund policies and timelines, and may incur additional service fees.
Refund Timeline
- We aim to resolve all refund requests promptly. The refund process usually takes 3-5 business days once a refund is approved.
- If you do not receive your refund within this time frame, please contact your payment provider to check the status of the refund. Some financial institutions may take longer to process refunds depending on their policies.
How to Request a Refund
If we are unable to reactivate your account within 30 days, we will automatically issue a full refund. You will receive a notification email confirming the refund process. There is no need to manually request a refund, as we will handle the process for you. Once the refund has been processed, we will send a confirmation email.
Third-Party Platform Refunds
If you purchased our services through Fiverr, Upwork, or any other third-party platform, the refund process is governed by the respective platform’s policies and may be subject to additional service fees or charges. Please refer to their refund policies for more information.
Changes to the Refund Policy
WOOX Digital Hub reserves the right to modify or update this refund policy at any time. Any changes will be communicated to customers, and the most current version will always be available on our website. Continued use of our services after changes to the policy will imply acceptance of those changes.
Contact Information
If you have any questions or need assistance with a refund, please contact us at:
- Email: woox.service@gmail.com
