At WOOX Digital Hub, we provide 30 days of after-service support following the successful reactivation of your Google Merchant Center (GMC) account. Our goal is to help you maintain compliance and ensure your account remains stable. Below are the terms and conditions for our after-service support:
Customer Responsibility to Follow Guidance
- After reactivating your account, we will provide detailed guidance on how to manage and maintain compliance with Google’s policies.
- It is crucial that the customer follows our guidance to avoid future suspensions.
- Any actions taken by the customer that deviate from our guidance or violate Google’s policies may result in account suspension. In such cases, WOOX Digital Hub will not be held responsible for the suspension or its consequences.
- The customer is solely responsible for the stability of their account if they choose to ignore or violate the provided guidance.
After-Service Support Start Time
- After-service support will begin once we have successfully reactivated your Google Merchant Center account.
- An email notification will be sent to your registered email address confirming the reactivation, along with guidance to ensure your account remains compliant.
- The 30-day support period starts from the moment this email is sent.
Account Suspension While Following Guidance
- Although it is rare, if your account is suspended again while you are following our guidance, WOOX Digital Hub takes full responsibility for resolving the issue.
- In such cases, we will work to reactivate your account within 30 days from the date of the suspension.
- If we are unable to successfully reactivate the account within this 30-day period, we will issue you a full refund for the service, without any conditions or disputes.
What Is Covered in After-Service Support
- Our support includes guidance and advice on how to maintain your Google Merchant Center account.
- We provide troubleshooting assistance in case of issues related to the reactivation process, compliance with Google’s policies, or account stability during the 30-day period.
- Any actions taken on your account should align with the instructions and advice provided by WOOX Digital Hub.
What Is Not Covered in After-Service Support
- After-service support does not cover account suspensions or issues resulting from actions taken by the customer that are outside of the provided guidance.
- If the customer chooses to violate Google’s policies or engage in activities that we have advised against, WOOX Digital Hub will not be held responsible for any resulting account suspensions.
- Any additional services outside of the initial scope of the support period will incur extra charges and may require a separate agreement.
Refund Policy
- If we fail to reactivate your account within the 30-day after-service support period and you have followed all provided guidance, we will issue a full refund, ensuring a risk-free experience for you.
- Refunds will be processed within 3-5 business days after determining that the issue cannot be resolved.
Contact Information
If you have any questions or need further assistance during the after-service support period, please contact us at:
- Email: woox.service@gmail.com
